Warranty Information

Warranty Coverage Quick Reference

Purchase / Service Type	Parts Warranty	Labor Warranty
Fan Only (standard purchase, no SonicAire installation)	1 Year from ship date	Factory service only (no field labor)
Fan + Any SonicAire Installation Service (Bronze, Silver, Gold, or Platinum)	2 Years	30 days from commissioning date (installation-related defects)
Fan + Installation Plus (add-on to any installation tier)	Lifetime (if continuously renewed without lapse)	Up to 1 service trip per year
Replacement Parts Only (standalone purchase)	1 Year from ship date	N/A
Warranty Replacement Parts (parts shipped under a warranty claim)	1 Year from ship date	N/A

This warranty applies to products delivered to customers in the United States, Canada, and Mexico. International/export customers are subject to separate warranty terms.

Fan Parts Limited Warranty

Limited Warranty on Fan Units. SonicAire warrants that for a period of one (1) year from the date of shipment of a fan unit (the “Warranty Period”), such fan unit will be free from material defects in material and workmanship, as determined by SonicAire in its reasonable judgment. EXCEPT FOR THE WARRANTY SET FORTH IN THE PRECEDING SENTENCE, SONICAIRE MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE FAN UNITS, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. This limited warranty is provided to the original end user of the fan unit and does not extend to any subsequent owner or other transferee.

Extended Warranty (Installation Services). Customers who elect any SonicAire-performed installation service (Bronze, Silver, Gold, or Platinum) receive an extended Warranty Period of two (2) years from the date of commissioning (as documented in the signed SonicAire Commissioning & Startup Report). In addition, SonicAire warrants its installation workmanship against defects for a period of thirty (30) days from the date of commissioning. All other warranty terms, conditions, and exclusions set forth herein remain in full effect.

Extended Warranty (Preventive Maintenance Program). Customers enrolled in the Installation Plus preventive maintenance program receive an annual renewal of parts and labor warranty coverage, including normal wear and tear on mechanical and electrical components (as determined by SonicAire in its reasonable discretion) and up to one (1) service trip per year. Warranty coverage continues for the duration of active enrollment and, if renewed without lapse, provides lifetime parts warranty coverage. Any lapse in enrollment terminates the extended warranty, and re-enrollment shall not restore prior coverage or restart the lifetime warranty benefit. SonicAire reserves the right to modify program terms, pricing, and eligibility requirements at any time. Contact SonicAire for program details and eligibility.

Replacement Parts. SonicAire replacement parts purchased as standalone items carry a ninety (90) day warranty from the date of shipment. Replacement parts shipped as part of a warranty repair carry a one (1) year warranty from the date of shipment.

Remedies. During the Warranty Period, SonicAire will provide replacement parts and factory labor to correct defects in materials or workmanship that existed when the fan unit was purchased, or at its sole discretion, replace the unit. SonicAire may require the return of defective parts or units for inspection as a condition of warranty service. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND SONICAIRE’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. SONICAIRE’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE FAN UNIT, NOR SHALL SONICAIRE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES OR LOSSES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, OR BUSINESS INTERRUPTION, WHETHER DIRECT OR INDIRECT.

What is Not Covered

1. Use in a manner that is inconsistent with SonicAire’s user, operator, or installation instructions.
2. Service or parts to correct improper installation, maintenance, or installation not in accordance with electrical codes or safety standards.
3. Parts for conversion of fan unit to different operational voltage than was originally ordered.
4. Damage from unapproved environmental conditions, accident, misuse, abuse, fire, floods, or acts of God.
5. Damage from use in conjunction with products not approved by SonicAire.
6. Repairs to parts or fan unit to correct product damage or defects caused by improper service, alteration, or modification of the fan unit, or any service or repair performed by anyone other than SonicAire or its authorized service representatives.
7. Cosmetic damage, including scratches, dents, chips, and other damage to the fan unit finishes, unless such damage results from defects in material and workmanship and is reported to SonicAire within fifteen (15) days of shipment from factory.
8. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive environments, including, but not limited to, high salt concentrations, high moisture or humidity, exposure to chemicals, or elevated ambient temperatures. Standard Pro Series fans are warranted to 130°F/55°C. Extreme Temperature Fans and Parts are available for warranted parts to 170°F/75°C.
9. Housekeeping expenses due to inoperative condition of a fan unit.
10. Damage during shipping or transportation, regardless of the carrier or which party arranged shipment. Customers should inspect all deliveries upon receipt and file claims directly with the carrier for any shipping damage.
11. On-site field labor, removal, re-installation, or shipping costs of returning fan unit back to factory for repairs.
12. Failure to perform preventative maintenance in accordance with SonicAire’s published maintenance schedules and guidelines. Customers bear the burden of demonstrating that recommended maintenance was timely performed.
13. Return trips/mobilizations for adjustments to fan settings that were unable to be evaluated during the commissioning process due to customer constraints.

The cost of the repair or replacement, under any of these excluded circumstances, including any diagnostic, inspection, or evaluation fees, shall be borne by the customer.

Conditions For Warranty Coverage

This warranty is: (1) provided to the original purchaser only and is non-transferable; (2) conditioned on the fan being installed, operated, and maintained using SonicAire-approved mounting equipment, controls, and accessories; (3) conditioned on customer signature of the SonicAire Commissioning & Startup Report upon completion of commissioning (for extended installation warranties); (4) and subject to all exclusions listed in this document.

International Customers

Customers located outside of the United States, Canada, and Mexico are subject to separate export warranty terms. International warranty coverage may differ from the North American terms described in this document. Contact SonicAire Parts and Service for applicable export warranty terms prior to purchase.

How to Obtain Warranty Service

If you experience any issue with your SonicAire fan system during the Warranty Period, you must notify SonicAire promptly and in no event later than thirty (30) days after discovery of the defect:

1. Contact SonicAire Parts and Service:
   • Email: partsandservice@sonicaire.com
   • Phone: 1-336-712-2437
2. Troubleshooting: A SonicAire representative will guide you through troubleshooting steps.
3. Resolution Options: You will be offered the option to:
   • Receive replacement parts shipped to your location, or
   • Return the unit to the factory for repairs.

CONTACT INFORMATION

SonicAire, Inc. | 3831 Kimwell Drive Winston-Salem, NC 27103-6707 USA

For Installation Plus and Preventive Maintenance quotes, contact:
Will Overton | woverton@sonicaire.com | 1-336-815-5931

This document supersedes and replaces all prior SonicAire warranty statements, brochures, and product literature. This warranty shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles. SonicAire reserves the right to modify this warranty at any time. The warranty applicable for your purchase is the version in effect at the time of shipment.